Cancellation

Cancellation & Return.

At formé. Body & Sculpt, we place great importance on transparency and fairness. Here you will find our cancellation and refund policies.

Appointment Cancellations

Please cancel appointments at least 24 hours in advance. Late cancellations (less than 24 hours before the appointment) may be charged a fee of CHF 50.
  • Cancellation > 24 hours in advance: free of charge
  • Cancellation < 24 hours: CHF 50 cancellation fee
  • No-show (failure to attend): the session will be counted as used

Refunds for Packages

Unused sessions from packages may be refunded under the following conditions:

  • Refund requests within 30 days of purchase: full refund of unused sessions (minus any already used sessions charged at the single-session rate).
  • Refund requests after 30 days: 50% refund of unused sessions.
  • After 12 months from the date of purchase, any unused sessions will expire.

Klarna Payments

In case of cancellation of a Klarna installment purchase, the cancellation will be processed directly through Klarna. We are happy to coordinate this for you.

Contact for Refunds

Please contact info@forme.ch with your order number and the reason for your request. Sonia will get back to you within 2 business days.